Viper Valets Clevedon – Terms & Conditions

Service Terms & Conditions

1. Water & Power Supply

   • Due to environmental and insurance regulations, Viper Valets Clevedon does not carry water or power on board.
   • All mobile valeting bookings must have a water and power connection available at the service location.
   • Customers who do not have access to water and power can opt for our collection and valet service at our Clevedon premises.

2. Personal Belongings & Liability

   • Customers must remove all personal belongings, money, and valuable items from their vehicle before the valet service begins.
   • Viper Valets Clevedon cannot accept liability for any loss or damage to personal belongings left inside the vehicle during the valet process.

3. Child Seats

   • For safety reasons, child seats must be removed and refitted by the customer. We will not refit child seats under any circumstances.

4. Vehicle Condition & Pre-Existing Issues

   • We will not be held responsible for any damage caused by:
     • Ill-fitting trims
     • Loose or faulty parts
     • Pre-existing defects
   • It is the customer’s responsibility to inform us of any known issues before the valet service begins.

5. Payment Policy

   • All payments must be made on the day upon completion of the valet.
   • For full-day bookings, a non-refundable deposit may be required.

6. Changes to Bookings

   • While we strive to keep regular bookings at the same day and time each week, changes may be necessary due to unforeseen circumstances.
   • Customers will be notified in advance of any changes to their booking schedule.

7. Customer Risk Agreement

   • All vehicles are cleaned and valeted at the customer’s own risk.

Pricing Terms & Conditions

1. Additional Charges for Soiling & Extra Work

   • Heavily soiled vehicles may incur an extra surcharge, which will be agreed upon before work commences.
   • We reserve the right to charge an hourly rate for any work that exceeds the scope of the original booking.

2. Pricing Structure

   • Our prices vary depending on:
     • Valet type
     • Location
     • Vehicle type
     • Condition of the vehicle
   • Prices are advertised as “starting from” rates.

3. Price Estimates

   • Any quote given over the phone is an estimate only and should be used as a guide, not a guarantee.
   • If the work required exceeds the standard level, the final price may be adjusted accordingly.

4. Booking Deposits & Payments

   • All full valets, interior valets, and specialist cleaning services require a confirmed booking with a debit or credit card payment before the valet arrives.

5. Travel Surcharge

   • Bookings outside a 10-mile radius of Clevedon may incur an additional charge, which will be agreed upon during the quoting process.

Cancellation Terms & Conditions

1. 24-Hour Cancellation Policy

   • Customers must provide at least 24 hours’ notice to cancel or reschedule a valet booking.

2. Late Cancellation Charges

   • If a booking is cancelled with less than 24 hours’ notice, a minimum charge of 50% of the valet price will apply.
   • If a valet is cancelled on the same day without prior agreement, we reserve the right to charge the full amount.

3. Changes by Viper Valets Clevedon

   • We reserve the right to reschedule or amend bookings due to:
     • Staff availability
     • Weather conditions
     • Operational requirements
   • If changes are necessary, we will inform customers as soon as possible.

Final Notes

• By booking a service with Viper Valets Clevedon, customers agree to these terms and conditions.
• These terms are subject to updates and modifications as necessary.

For any queries or to book a valet service, please contact us directly.